Refund Policy

Merchant of Record

Dodo Payments is the authorized Merchant of Record and reseller for Doodle Duel. When you make a purchase, you are buying from Dodo Payments, and the product is provided to you by Cyber Sky (the "Supplier"). Dodo Payments handles all payment processing, billing, and refund operations on our behalf.

Refund Policy

Refunds are provided at the sole discretion of Dodo Payments on a case-by-case basis. To be eligible for a refund, you must request it within 30 days of the original transaction date. Refund requests made after 30 days will not be processed.

Both full and partial refunds are available:

• Full refund — the entire payment amount is returned to you
• Partial refund — only a portion of the payment is returned, as applicable

All refunds are issued to the original payment method used for the transaction. Dodo Payments reserves the right to refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behavior.

How to Request a Refund

The fastest way to request a refund is through our self-serve flow at doodleduel.ai/get-refund. You’ll be asked to sign in, share what happened in a short form, and an AI-assisted system will make a fair call — usually within seconds. We default to siding with users.

Curious how the AI makes its decision? Read How Doodle Duel decides refunds: an AI that reads your story.

If you’d rather email a human, contact us at rajat@doodleduel.ai with the subject line "Refund Request" and include:

• Your account email address
• Order number or transaction ID
• Reason for the refund request

Once approved, refunds are typically processed within 5–10 business days depending on your payment provider.

Pro Purchases

Doodle Duel Pro is a one-time lifetime purchase. Once purchased, Pro features are permanently unlocked on your account with no recurring charges.

If you are not satisfied with your Pro purchase, you may request a refund within 14 days of the purchase date. After 14 days, Pro purchases are non-refundable.

Sales Tax Refunds

If you have been charged sales tax (including VAT, GST, or Consumption Tax) on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by applicable law. You must contact us within 60 days of the purchase and provide a valid sales tax code for your country. Sales tax refund requests received after 60 days will not be processed.

Chargebacks

We kindly ask that you contact us before raising a chargeback or dispute with your bank or card issuer. Many issues can be resolved quickly through direct communication. Filing an unwarranted chargeback may result in restrictions on future purchases.

Payment Processing

All payments are processed securely through Dodo Payments. Dodo Payments handles billing, tax collection, and refunds as the Merchant of Record.

Contact

If you have any questions about this Refund Policy or need assistance with a refund, please contact us at rajat@doodleduel.ai.